We want you to have the best, most exciting treasure hunting experience possible. If for what ever reason you wish to cancel/request a refund, we will refund your purchase of The Gold Ticket Necklace up to 5 days before the start of your treasure hunt date. If you cannot participate or would like a refund please contact us at firstname.lastname@example.org. Include details about your order, including the email address used, the name your ticket was purchased under and order number. Your refund will be processed within 3-7 days after we receive the returned Gold Ticket Necklace with return authorization number. Please email email@example.com to get a return authorization number for your order.